GENERAL
How to contact customer service?
For any questions you might have, you can contact us at info@bullterrier.world or by using contact form on the Contact Us page.
ORDERS
How do I cancel my order?
If you made a mistake or want to cancel your order, please reach out to us as soon as possible at info@bullterrier.world. Please keep in mind, we cannot guarantee order change or cancellation will be accepted since all orders are automatically forwarded to our fulfillment center.
How long does your policy last?
Our policy lasts 30 days. If 30 days have gone by since you received your order, unfortunately we can’t offer you a refund or send you a replacement item.
Do you offer exchanges and returns?
All of our orders are sent from our warehouse in China so exchanges and returns are not possible due to high shipping rates and long shipping times. However, if your order came wrong or defective, we will send you a replacement item or give you a store credit or a refund.
My order came wrong or defective, what now?
If you received the wrong or defective product, please contact us immediately at info@bullterrier.world with valid proof in the form of the product image or video and the original packaging with a written explanation. Once you send us valid proof, we will notify you if your complaint has been accepted. If we accept your complaint, we will send you a replacement product or give you a refund.
SHIPPING
What is the estimated shipping time?
For detailed estimated shipping times, please visit our shipping policy page.
What are the shipping costs?
We offer Free Standard Shipping (Tracked & Insured) on all orders, with no minimum spend. Here you can see the countries we ship to.
Why does it take so long for my order to arrive?
All our products are shipped from our warehouse in China so it might take 7-15 working days for your order to arrive, depending on your country of residence. For detailed estimated shipping times, please visit this page.
Where is my order?
We will email you every status update on the email address you provided when you created an order, so you will know exactly where your order is. You can also manually track your order using our order tracking page. Additionally, you can email us at info@bullterrier.world, and we will send you detailed status of your order.
My order wasn't delivered in estimated shipping time, what now?
If you did not receive your order in the estimated shipping time, you can contact us at info@bullterrier.world to check where your order is. Time in transit does not include weekends or holidays and Bull Terrier World is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.
PAYMENTS
What payment methods do you support?
Our website has an SSL certificate, which means your data is encrypted and safe.
We accept all major credit and debit cards, PayPal, PayPal Express, Apple Pay, Google Pay, Meta Pay and Shop Pay, as well as Shop Pay Installments on orders over $50 USD for customers in the United States, Bancotact for customers in Belgium, and iDEAL for customers in the Netherlands.