Ice Silk Cooling Mat

Countries we ship to: Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Czech Republic, Chile, Denmark, Ecuador, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Indonesia, Ireland, Italy, Japan, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Peru, Philippines, Poland, Portugal, Russian Federation, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States.

We offer Free Standard Shipping on all orders (Tracked & Insured).

Please allow 1-4 working days for order processing before the shipment.

After we ship your order, it usually takes around 7-15 working days for the order to be delivered. Sometimes it can take shorter or longer, depending on your country of residence.

Shipping time* for the countries we ship to most often:

• United States 4-9 days
• United Kingdom 4-10 days
• Australia 6-12 days
• Canada 7-9 days
• Germany 4-9 days
• Italy 4-9 days
• Spain 5-10 days

* Shipping times exclude processing time, weekends and holidays.

Our policy lasts 30 days. If 30 days have gone by since you received your order, unfortunately we can’t offer you a refund or send you replacement item.

If you received a wrong or defective product, please contact us immediately at info@bullterrier.world with valid proof in the form of the product image or video with a written explanation. Once you send us valid proof, we will notify you if your complaint has been accepted. If we accept your complaint, we will send you a replacement item at our expense, or give you a refund. If you choose a refund, you will receive your funds back to your original payment method.

All of our items have a corresponding size chart on the product page, so we encourage you to order accordingly. If you ordered a wrong size, please contact us as soon as possible, and we'll work together to find a suitable solution. If you have any questions about sizes or products in general, feel free to send us an email at info@bullterrier.world.

You can read our full Returns & Refunds Policy here.

We accept all major credit and debit cards, PayPal, PayPal Express, Apple Pay, Google Pay, Meta Pay, Amazon Pay and Shop Pay, as well as Shop Pay Installments on orders over $50 USD for customers in the United States, Bancotact for customers in Belgium, and iDEAL for customers in the Netherlands.

Our website has an SSL certificate, which means your data is encrypted and safe.

If you have any questions or concerns, feel free to contacts us at info@bullterrier.world and we will make sure to respond in a timely manner.