If you received a wrong or defective product, please contact us as soon as possible at info@bullterrier.world with valid proof in the form of product photos or videos with a written explanation. Once you send us valid proof, we will review your claim and notify you whether it has been approved. If we accept your complaint, we will send you a replacement item at our expense, or give you a refund. If you choose a refund, you will receive the funds back to your original payment method.
Sizing & Order Changes
If you realize you ordered the incorrect size before your order has been shipped, please contact us as soon as possible so we can update it for you.
If your order has already been delivered, please contact us so we can arrange an exchange.
If you have any questions about sizes or products in general, feel free to send us an email at info@bullterrier.world.
Late or Missing Refunds
If you haven’t received your refund within a few business days, please first contact your bank. It may take some time before your refund has been credited to your account. If several business days have passed and you still haven't received your refund, please contact us at info@bullterrier.world. If you need the Acquirer Reference Number (ARN) for your refund, please contact us by email and we will provide it as soon as possible, usually within 12 hours.