GENERAL
How to contact customer service?
For any questions you might have, you can contact us at info@bullterrier.world or by using the contact form on the Contact Us page. You will receive a reply from us within 12 hours.
ORDERS
How do I cancel my order?
If you made a mistake or want to cancel your order, please contact us as soon as possible at info@bullterrier.world. Please keep in mind that order changes or cancellations are subject to the order fulfillment stage. The earlier you submit your request, the better the chances of accommodating it, as our orders are automatically forwarded to our fulfillment center. We will do our best to assist you with your request.
How long does your Returns & Refunds policy last?
Our policy lasts 60 days. If 60 days have passed since you received your order, unfortunately, we can’t offer you a refund or a replacement item.
Do you offer exchanges and returns?
We offer free exchanges for damaged, defective, incorrect, or wrong-size items. If you encounter any issues with your order, please contact us at info@bullterrier.world as soon as possible.
My order came wrong or defective, what now?
If you received the wrong or defective product, please contact us immediately at info@bullterrier.world with valid proof in the form of product photos or videos, along with a written explanation. Once you send us valid proof, we will review your claim and notify you whether it has been approved. If we accept your complaint, we will send you a replacement item or give you a refund.
SHIPPING
What countries do you ship to?
We ship to Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Czech Republic, Chile, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Indonesia, Ireland, Italy, Japan, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Peru, Philippines, Poland, Portugal, Russian Federation, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States.
If your country of residence is not listed above, feel free to contact us at info@bullterrier.world and we will check if we can ship to your address.
What is the estimated shipping time?
After we ship your order, delivery usually takes 7–15 business days. Sometimes it can take shorter or longer, depending on your country of residence. Shipping times exclude processing time (1-4 business days), weekends and holidays.
For detailed estimated shipping times, please visit our shipping policy page.
What are the shipping costs?
We offer Free Standard Shipping (Tracked & Insured) on all orders, with no minimum spend.
Where is my order?
We will email you every status update on the email address you provided when you created an order, so you will know exactly where your order is. Please check your spam or junk folders for updates. You can also manually track your order using our order tracking page. Additionally, you can contact us at info@bullterrier.world, and we will send you a detailed status update.
My order wasn't delivered in estimated shipping time, what now?
If you have not received your order within the estimated shipping time, you can contact us at info@bullterrier.world to check where your order is. Time in transit does not include weekends or holidays and Bull Terrier World is not responsible for delays in delivery due to events beyond our control, including material shortages, labor strikes, transportation failures or acts of nature.
PAYMENTS
What payment methods do you support?
Our website has an SSL certificate, which means your data is encrypted and safe.
We accept all major credit and debit cards, PayPal, PayPal Express, Apple Pay, Google Pay, Meta Pay, Amazon Pay and Shop Pay, as well as Shop Pay Installments on orders over $35 USD for customers in the United States, Bancontact for customers in Belgium, and iDEAL | Wero for customers in the Netherlands.