If you received a wrong or defective product, please contact us as soon as possible at info@bullterrier.world with valid proof in the form of the product image or video with a written explanation. Once you send us valid proof, we will notify you if your complaint has been accepted. If we accept your complaint, we will send you a replacement item at our expense, or give you a refund. If you choose a refund, you will receive your funds back to your original payment method.
All of our items have a corresponding size chart on the product page, so please review it to ensure the best fit before ordering.
If you realize you ordered the incorrect size, contact us as soon as possible so we can update your order for you. If you have any questions about sizes or products in general, feel free to send us an email at info@bullterrier.world.
Late or missing refunds
If you haven’t received a refund in a few business days, please first contact your bank. It may take some time before your refund has been deposited into your account. If several business days had passed and you still haven't received your refund, please contact us at info@bullterrier.world. If you need the Acquirer Reference Number (ARN) for your refund, don't hesitate to contact us via email and we will provide it in less than 12 hours.